Soft Skills

We all have choices about how to handle difficult people at work. Sometimes our old patterns of behavior in dealing with hard-to-manage people may limit our thinking and thus, our effectiveness. It is essential to revisit our choices before we are in a crisis or a time-bounded reactive situation.

Adel Anwar, management consultant, focuses on effective thinking and superior leadership.

Systems thinking, sometimes called the "fifth discipline", is a way for teams and individuals to look for changes that will provide long-term improvements.

Catherine Hick, Managing Director of TMS Development International, promotes a common framework for teamwork across geographic and cultural boundaries.

The pace of globalization, despite its critics around the world, continues unabated. This reality raises increasingly pressing management issues for multinationals engaged in today’s complex and rapidly changing environment.

Tips on how to mentor well and how to gain the most from your mentor.

Bill Robb, Managing Director of Profit Improvers Ltd., offers six steps for assessing business, career, and relationship risks.

Bill Robb of Profit Improvers takes a contrary position on the importance of meetings and other facets of daily work life.

Why conflicts often occur on the job, and how to overcome them.

Understanding the rationale behind the decision-making process can help you identify the importance of the issue, issues behind the “real” issue, and what really needs to happen to get things done.