IT Communication Tools Enhance Crisis Management During Hurricane Harvey

Delivering clear and consistent communication is a core component of crisis-response management. The complete paper describes an oilfield service company’s crisis-communication strategy implemented in response to a hurricane devastation of an area where more than 12,000 employees live and work.

August 8, 2021

Oil and Gas Facilities

Abstract Digital network communication — Working in collaboration with the IT, HSE, and HR functions, the crisis-management team performed an auto-upload of all employees in the southeast Texas region.

In August 2017, Harvey became the first major hurricane to make landfall in the United States since Wilma in 2005. Within a 4-day period, many areas of southeastern Texas received more than 40 in. of rain, with a peak accumulation of approximately 60 in. recorded in areas immediately outside of Houston. The record-breaking rainfall resulted in catastrophic flooding throughout the region, inundating thousands of homes, prompting more than 17,000 rescues, and displacing more than 30,000 people.

For this service company, southeastern Texas is home to more than 50 facilities and 12,000 employees.

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