Safety

Reducing Errors and Improving Safety Through a Human-Performance Initiative

Behavior-based programs have proven effective in reducing workplace incidents because safety becomes a collective responsibility shared by all employees. In the complete paper, the authors describe a program known as Human Performance.

Technicians performing gas meter test on a fuel storage tank.
Technicians perform a gas meter test on a fuel storage tank.
Credit: Getty Images.

Human error can be defined as an action or behavior that unintentionally results in an undesirable or unwanted condition or leads a task or system outside of acceptable limits or established standards. An error-free workplace is not possible. The average worker will make anywhere from 10 to 12 errors per hour. These errors, however, will not necessarily lead to an injury or quality defect and are considered to be part of normal operations.

Employee Experience vs.

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